Most of our clients define their operational business and process goals around three main drivers:
Efficiency: the need for cost efficient operations, where new or improved organization and processes can eliminate inefficiencies thus reducing costs in the entire value chain,
Agility: the ability to reduce the time to develop and market products and services, and the ability to adopt client and market demands quickly,
Customer demands: the need to focus on customer satisfaction and – by doing so – on customer retention.
The common factor in our client goals is the customer centric approach. Screen Consultants has developed a methodology meeting all our client’s needs which has elements of Business Process Management methods and Lean/Six Sigma techniques, more specifically: the DMAIC technique. This technique is based on the Deming circle and includes five steps:
Define process improvement goals that are consistent with customer demands and the enterprise strategy.
Measure key aspects of the current process and collect relevant data.
Analyze the data to verify cause-and-effect relationships. Determine what the relationships are, and attempt to ensure that all factors have been considered.
Improve or optimize the process based upon data analysis.
Control to ensure that any deviations from target, are corrected before they result in defects. Set up pilot runs to establish process capability move on to production, set up control mechanisms and continuously monitor the process.
In the Screen Service Offering, we use the basis of the DMAIC method. We combine this method with our understanding of the Investment Management industry and where applicable information in our product and vendor databases.